人际冲突与安全工作行为：愤怒和报复动机的多重中介效应

摘要/Abstract

摘要： 为探讨人际冲突和安全工作行为之间的关系，以及愤怒和报复动机的多重中介作用，采用时间滞后的数据搜集方法，通过上级-下属配对的方式对229名公交司机及其主管进行调查。结果表明：人际冲突能够对安全工作行为产生显著的负向影响，人际冲突可以通过激发愤怒情绪来减少安全工作行为，也能够通过刺激报复动机对安全工作行为产生消极影响，愤怒和报复动机在人际冲突与安全工作行为之间发挥着多重中介效应。

关键词: 人际冲突, 安全工作行为, 愤怒, 报复动机

Abstract: The present study aimed to investigate the relationship between interpersonal conflict and safety work behavior, and the potential mediation effects of anger and revenge motivation. We used time-lagged data collection and supervisor-subordinate matched dyads to conduct two waves of surveys. The results indicated interpersonal conflict exerted significant negative influence on safety work behavior. Interpersonal conflict impeded safety work behavior through triggering anger emotion. In addition, interpersonal conflict negatively affected safety work behavior by enhancing revenge motivation. Furthermore, anger and revenge motivation played multiple mediation roles between interpersonal conflict and safety work behavior.

Key words: interpersonal conflict, safety work behavior, anger, revenge motivation

中图分类号:

B849

呼军艳, 张庆霞, 王海峰. 人际冲突与安全工作行为：愤怒和报复动机的多重中介效应[J]. 心理与行为研究, 2020, 18(6): 826-832.

HU Junyan, ZHANG Qingxia, WANG Haifeng. Interpersonal Conflict and Safety Work Behavior: The Multiple Mediation Effects of Anger and Revenge Motivation[J]. Studies of Psychology and Behavior, 2020, 18(6): 826-832.

参考文献

曹庆仁, 李凯, 李静林. (2011). 管理者行为对矿工不安全行为的影响关系研究. 管理科学, 24(6), 69-78, doi: 10.3969/j.issn.1672-0334.2011.06.008
丁宗广, 叶龙, 郭名. (2016). 高铁司机工作-家庭冲突与工作经验对安全行为的影响研究. 世界科技研究与发展, 38(4), 910-913
高伟明, 曹庆仁. (2015). 心理资本、安全知识与安全行为——基于煤矿企业新生代员工的实证研究. 中国管理科学, 23(S1), 72-76
刘玉新, 张建卫, 彭凯平. (2012). 职场欺负、人际冲突与反生产行为的关系: 情绪智力的调节效应. 预测, 31(5), 1-8
卢文刚, 舒迪远. (2016). 基于突发事件生命周期理论视角的城市公交应急管理研究——以广州“7·15”公交纵火案为例. 广州大学学报(社会科学版), 15(4), 19-27
沈秉勳. (2009). 人际冲突处理方式结构模型及影响机制之研究——以台湾企业为例(博士学位论文). 暨南大学, 广州.
徐四华, 杨钒. (2016). 大学生的愤怒情绪在社会排斥与行为冲动性间的中介作用. 中国心理卫生杂志, 30(3), 220-225, doi: 10.3969/j.issn.1000-6729.2016.03.012
叶新凤, 李新春, 王智宁. (2014). 安全氛围对员工安全行为的影响——心理资本中介作用的实证研究. 软科学, 28(1), 86-90, doi: 10.3969/j.issn.1001-8409.2014.01.019
岳俊林, 郭树祥, 祝曦, 张春红, 杨宝昆, 李霓. (2018). 铁路机车乘务员心理资本与安全绩效关系研究. 中国安全科学学报, 28(S1), 1-5
张珊珊, 唐辉, 刘艳艳, 吕少博. (2015). 冒犯严重性与人际宽恕的关系: 愤怒沉思的中介作用. 中国临床心理学杂志, 23(4), 706-708
Bao, Y. S., Zhu, F. W., Hu, Y., & Cui, N. (2016). The research of interpersonal conflict and solution strategies. Psychology, 7(4), 541-545, doi: 10.4236/psych.2016.74055.
Barki, H., & Hartwick, J. (2004). Conceptualizing the construct of interpersonal conflict. International Journal of Conflict Management, 15(3), 216-244, doi: 10.1108/eb022913.
Berkowitz, L. (2012). A different view of anger: The cognitive-neoassociation conception of the relation of anger to aggression. Aggressive Behavior, 38(4), 322-333, doi: 10.1002/ab.21432.
Beus, J. M., & Taylor, W. D. (2018). Working safely at some times and unsafely at others: A typology and within-person process model of safety-related work behaviors. Journal of Occupational Health Psychology, 23(3), 402-416, doi: 10.1037/ocp0000092.
Cheyne, A., Cox, S., Oliver, A., & Tomás, J. M. (1998). Modelling safety climate in the prediction of levels of safety activity. Work & Stress, 12(3), 255-271.
De Jong, B. A., & Elfring, T. (2010). How does trust affect the performance of ongoing teams? The mediating role of reflexivity, monitoring, and effort. Academy of Management Journal, 53(3), 535-549, doi: 10.5465/amj.2010.51468649.
De Wit, F. R. C., Greer, L. L., & Jehn, K. A. (2012). The paradox of intragroup conflict: A meta-analysis. Journal of Applied Psychology, 97(2), 360-390, doi: 10.1037/a0024844.
Deci, E. L., & Ryan, R. M. (1985). Intrinsic motivation and self-determination in human behavior. New York: Plenum Press.
Eatough, E. M. (2010). Understanding the relationships between interpersonal conflict at work, perceived control, coping, and employee well-being (Unpublished master’s thesis). University of South Florida, Tampa.
Gelbrich, K. (2010). Anger, frustration, and helplessness after service failure: Coping strategies and effective informational support. Journal of the Academy of Marketing Science, 38(5), 567-585, doi: 10.1007/s11747-009-0169-6.
Ghim, S. C., Choi, D. H., Lim, J. J., & Lim, S. M. (2015). The relationship between covert narcissism and relational aggression in adolescents: Mediating effects of internalized shame and anger rumination. International Journal of Information & Education Technology, 5(1), 21-26.
Harman, H. H. (1976). Modern factor analysis (3rd ed.). Chicago, IL: University of Chicago Press.
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513-524, doi: 10.1037/0003-066X.44.3.513.
Hobfoll, S. E. (2011). Conservation of resource caravans and engaged settings. Journal of Occupational and Organizational Psychology, 84(1), 116-122, doi: 10.1111/j.2044-8325.2010.02016.x.
Hung, T. K., Chi, N. W., & Lu, W. L. (2009). Exploring the relationships between perceived coworker loafing and counterproductive work behaviors: The mediating role of a revenge motive. Journal of Business and Psychology, 24(3), 257-270, doi: 10.1007/s10869-009-9104-6.
Jehn, K. A. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly, 40(2), 256-282, doi: 10.2307/2393638.
Neal, A., Griffin, M. A., & Hart, P. M. (2000). The impact of organizational climate on safety climate and individual behavior. Safety Science, 34(1-3), 99-109.
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903, doi: 10.1037/0021-9010.88.5.879.
Smith, T. D., Hughes, K., Dejoy, D. M., & Dyal, M. A. (2018). Assessment of relationships between work stress, work-family conflict, burnout and firefighter safety behavior outcomes. Safety Science, 103, 287-292, doi: 10.1016/j.ssci.2017.12.005.
Weingart, L. R., Behfar, K. J., Bendersky, C., Todorova, G., & Jehn, K. A. (2015). The directness and oppositional intensity of conflict expression. Academy of Management Review, 40(2), 235-262, doi: 10.5465/amr.2013.0124.
Wu, T. C., Chen, C. H., & Li, C. C. (2008). A correlation among safety leadership, safety climate and safety performance. Journal of Loss Prevention in the Process Industries, 21(3), 307-318, doi: 10.1016/j.jlp.2007.11.001.

[1]	邢晓沛, 焦梦涵, 肖宇苑, 胡夏. 父母心理攻击与小学中高年级儿童问题行为的关系：儿童愤怒和悲伤管理的中介作用[J]. 心理与行为研究, 2022, 20(4): 479-486.
[2]	丁倩, 罗星雨. 歧视知觉对留守青少年攻击行为的影响：多重中介效应分析[J]. 心理与行为研究, 2022, 20(3): 346-352.
[3]	郭丰波, 黄佳珊, 刘腾飞, 谷莉. 社会责任感调节群际替代性排斥中旁观者第三方惩罚[J]. 心理与行为研究, 2022, 20(3): 397-403.
[4]	朱文凤, 夏凌翔. 大学生神经质纵向预测攻击行为的时间路径模型：敌意归因偏向和愤怒沉浸的双向中介作用[J]. 心理与行为研究, 2021, 19(3): 396-402.
[5]	赵彦凯, 李晖, 吴真, 张珊珊. 认知抑制与人际宽恕：特质宽恕的调节作用[J]. 心理与行为研究, 2016, 14(4): 531-536.
[6]	张忠炉；邢强. 大学生不同负性情绪中的情绪一致性效应[J]. , 2012, 10(5): 373-377.
[7]	陈世平,王晓庄. 《儿童人际冲突应对策略量表》的编制[J]. 心理与行为研究, 2006, 4(1): 9-11.
[8]	王芹,陈世平. 中学生人际冲突解决策略的相关研究[J]. 心理与行为研究, 2005, 3(1): 53-56.
[9]	张翔,樊富珉. 大学生人际冲突行为及其与心理健康的关系[J]. 心理与行为研究, 2004, 2(1): 364-367.