Impact of Social Media Use on Employee Job Performance in Workplace: Based on the Perspective of Interpersonal Relationship

Abstract

Abstract: Based on the social exchange theory and distracted conflict theory, the present study explored the internal mechanism of social media’s influence on employees’ job performance. We recruited the sample of 147 supervisor-subordinate dyads in China. The multiple mediating effects were examined by Bootstrap analysis. The results showed that: 1) socialization-oriented social media use was positively correlated with three dimensions of employees’ job performance; 2) socialization-oriented social media use significantly predicted each dimensions of job performance though different pathways. Specifically, socialization-oriented social media use indirectly predicted job dedication and task performance by increasing interpersonal trust; meanwhile, socialization-oriented social media use predicted interpersonal promotion and task performance by alleviating relationship conflict.

Key words: social media, interpersonal trust, relationship conflict, multiple mediation

摘要： 基于社会交换理论和分心冲突理论，本研究探讨了社交媒体使用对员工工作绩效影响的作用机制。通过“领导者-下属”配对的问卷调查法对147名员工进行调查，采用Bootstrap检验对模型中的多重中介效应进行检验。结果发现：（1）社交相关的社交媒体使用与员工工作绩效各维度间显著正相关；（2）社交相关的社交媒体使用对工作绩效不同维度的影响存在显著差异，通过增加人际信任对工作奉献和任务绩效产生影响，通过缓解关系冲突对人际促进和任务绩效产生影响。

关键词: 社交媒体, 人际信任, 关系冲突, 多重中介

CLC Number:

B849

ZHAO Junzhe, QIAO Shiqi, WANG Minghui. Impact of Social Media Use on Employee Job Performance in Workplace: Based on the Perspective of Interpersonal Relationship[J]. Studies of Psychology and Behavior, 2020, 18(6): 819-825.

赵君哲, 乔诗绮, 王明辉. 工作场所社交媒体使用对员工工作绩效的影响：基于人际关系视角[J]. 心理与行为研究, 2020, 18(6): 819-825.

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