情绪劳动与心理健康的关系: 工作倦怠的中介作用

心理与行为研究 ›› 2016, Vol. 14 ›› Issue (5): 662-667.

情绪劳动与心理健康的关系: 工作倦怠的中介作用

胡青,孙宏伟

临沂大学教育学院，临沂 276005;
潍坊医学院心理学系，潍坊 261053

收稿日期:2014-06-12 出版日期:2016-10-20 发布日期:2016-11-29
通讯作者: 孙宏伟，E-mail：sunhw@wfmc.edu.c。
基金资助:
教育部人文社科研究项目（14YJC880019）和山东省社会科学规划研究项目（12CGLZ01）。

The Relationship between Emotional Labor and Mental Health: The Mediate Effect of Job Burnout

Hu Qing, Sun Hongwei

Education College, Linyi University, Linyi 276005;
Department of Pyschology, Weifang Medical University, Weifang 261053

Received:2014-06-12 Online:2016-10-20 Published:2016-11-29

摘要/Abstract

摘要： 主要探讨情绪劳动与心理健康的关系以及工作倦怠对二者关系的中介作用。采用情绪劳动量表、心理健康量表和工作倦怠量表对山东省5家医院的200名护士进行问卷调查。结果表明，情绪劳动与心理健康呈显著负相关，对心理健康具有显著的负向预测作用，具体表现为对躯体化、焦虑、妄想和精神病性有负向预测作用；情绪劳动与工作倦怠呈显著正相关，对工作倦怠具有显著的正向预测作用，表现在情绪衰竭和去人格化两个方面。工作倦怠是情绪劳动与心理健康关系的中介变量，工作倦怠对情绪劳动与心理健康之间的关系具有完全中介作用，情绪劳动通过工作倦怠间接影响心理健康。

关键词: 情绪劳动, 心理健康, 工作倦怠, 中介作用。

Abstract: The study explored the relationship between emotional labor and mental health and the mediate effect of job burnout. Emotional Labor Scale, Scl-90 Scale and Overall Job burnout Scale were used to investigate a survey of 200 nurses in Shandong province. The results showed that emotional Labor negatively correlated with mental health, and had significant negative effect on mental health; emotional labor positively correlated with job burnout, and had significant positive effect on job burnout. Job burnout mediated the relationship between emotional labor and mental health. Emotional labor influenced the mental health by job burnout.

Key words: Emotional Labor, Mental Health, Job Burnout, Mediate effect.

中图分类号:

B849

胡青,孙宏伟. 情绪劳动与心理健康的关系: 工作倦怠的中介作用[J]. 心理与行为研究, 2016, 14(5): 662-667.

Hu Qing, Sun Hongwei. The Relationship between Emotional Labor and Mental Health: The Mediate Effect of Job Burnout[J]. Studies of Psychology and Behavior, 2016, 14(5): 662-667.

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