心理与行为研究

心理与行为研究 ›› 2016, Vol. 14 ›› Issue (5): 657-661.

• 应用心理学 • 上一篇    下一篇

员工情绪智力与主观幸福感: 获益支持与情绪劳动策略的中介作用

张岗英,董倩   

  1. 陕西师范大学心理学院，西安 710062;
    西安交通大学第一附属医院精神心理卫生科，西安 710061
  • 收稿日期:2016-03-01 出版日期:2016-10-20 发布日期:2016-11-29
  • 通讯作者: 董 倩，E-mail：sheisdq@qq.com。

Employees′ emotional intelligence and subjective well-being: The Mediating Role of Capitalization Support and Emotional Labor

Zhang Gangying, Dong Qian   

  1. School of Psychology,Shaanxi Normal University, Xi′an 710062;
    Psychiatric Department of the First Affiliated Hospital of Xi′an Jiao Tong University, Xi′an 710061
  • Received:2016-03-01 Online:2016-10-20 Published:2016-11-29

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摘要： 运用情绪智力问卷、主观幸福感问卷、获益支持问卷以及情绪劳动策略问卷对400名服务行业员工进行施测，建立结构方程模型以探讨获益支持及情绪劳动策略在情绪智力对主观幸福感影响中的中介作用。研究发现：（1）服务行业员工情绪智力处于中等水平，主观幸福感处于中等偏上水平；（2）员工情绪智力，获益支持、情绪劳动策略及主观幸福感之间两两相关；（3）获益支持与情绪劳动策略在员工情绪智力与主观幸福感之间起中介作用。

关键词: 主观幸福感, 获益支持, 情绪智力, 情绪劳动策略, 服务行业员工。

Abstract: Absract The questionnaires of emotional intelligence, perceived responses to capitalization attempt, emotional labor and subjective well-being were administered to 400 employees who come from service industry. We aimed to explore the mediating effects of capitalization support and emotional labor on the relationship between emotional intelligence and subjective well-being. Following results were found: 1)Staff′s subjective well-being, emotional intelligence in service industry were in medium level. 2)Emotional intelligence can predict subjective well being, capitalization supports and emotional labor; Emotional intelligence, capitalization supports and emotional labor can predict part of subjective well-being. 3)Capitalization supports and emotional labor are mediator variable between emotional intelligence and subjective well-being.

Key words: subjective well-being, capitalization support, Emotional intelligence, emotional labor, employees in service industry.

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